Have a specific question about a Haat product?
Please reach out to our customer care team! For other policy and order FAQs please continue reading.
Ordering & Payment Methods
We accept all major credit cards, Paypal, Amazon Pay and Apple Pay. We also offer Affirm financing for qualified buyers.
We do not. However, there may be products on our website that have specific tiered pricing or, from time to time, there may be tiered sales.
Please contact our support within two (2) hours with any changes or cancellations. We do our best to promptly prepare and ship all orders. Once an order has been shipped, it can no longer be canceled and delivery address changes are not possible.
Yes, our gift cards are available in increments of $50, $100 and $200. Once the gift card has been ordered you will receive an email receipt with the gift card information on it. The recipient of the gift card can use it during checkout and gift cards don’t expire.
We ship primarily to the United States and Canada but can also ship worldwide for many of our product lines.
All ice fishing rods ship for free in the United States. Orders of two (2) or more fishing rods ship free to Canada.
All lure orders over $29+ ship free to the United States and orders $99+ ship free to Canada.
All orders ship within 1-2 business days. Most orders ship same day.
We ship our orders via the most economical method available. The majority of our orders ship via FedEx or the United States Postal Service (USPS).
We offer a number of expedited shipping options including 2nd Day and Overnight service from FedEx. Rates are calculated at checkout using dimension weight. Orders that ship via expedited shipping methods are typically processed as soon as possible.
Once your order has shipped you will receive and email with your tracking number. Didn’t receive it? Please check your spam folder.
United States – Track your package at www.usps.com or www.fedex.com.
Canada – Track your package at www.usps.com or www.fedex.com. Once it passes through customs you can get more detailed information by tracking at www.canadapost.ca with the same tracking number.
Returns & Exchanges
All requests for exchanges and returns must be handled through customer service. Please contact us to start the process.
Returns: A refund will be for the item price and any applicable sales tax. Shipping fees are not refundable and orders that ship free will have shipping costs deducted from the final return amount. All refunds will be processed to the original form of payment.
Exchanges: We are always happy to help out swap out rods. You will be responsible for the price difference and cost of shipping.
Duties and taxes are calculated and paid at checkout.
International Orders (excl. Canada)
For orders shipping outside of the United States or Canada.
We ship world wide, where possible, but we currently only allow online ordering in the United States or Canada. If you're interested in placing an order please contact us for a quote.
We have shipped rods all over Europe and Russia. Please note, we are not able to determine import taxes, as they depend on a number of factors including but not limited to country of shipping destination and product price.
All international orders (excl. Canada) are final sale.